The agent bar
The dialer lives in GoHighLevel’s header.
It is on every screen — the contact, the conversation, the calendar. Your agents get a real phone inside the CRM they already work in.
Keys play down the line
Keys play down the line
Keys play down the line
Keys play down the line
Starting a shift
All an agent does is pick a campaign and go Ready.
From there Helix keeps several lines ringing for every ready agent and puts live callers through to whoever can take them — one Ready state feeds both.
Pick a campaign
The campaigns an admin assigned to this agent, opened from the bar itself.
Go Ready
A fixed ratio you set, or predictive tuned to your abandon target.
A line is ringing
A live caller goes first — inbound is matched before the dialer opens a line.
During the call
Hold, transfer, and a third person on the call.
All of it happens in one panel. The panel stays open while the agent works the record behind it.
The contact record opens on connect
GoHighLevel moves to that person’s record behind the bar.
Hold plays music to the caller
The caller hears hold music until the agent comes back.
Three ways to pick a destination
A keypad for a number you know, your own team with each person’s live status, or the destinations an admin saved.
Add to call, or hand it straight over
Add to call brings somebody in with everyone else on hold. Blind transfer sends the customer straight there.
Three people on one call
Every row but the agent’s own carries its own hold.
Drop a leg, or drop yourself
Remove one party and the rest keep talking; leave, and the two you introduced do.
Wrap-up
Picking an outcome updates the contact in GoHighLevel.
The middle of the bar becomes your own list of outcomes, and the recording lands on the timeline in the contact’s own GoHighLevel conversation.
The call ends in wrap-up
Confirm stays disabled until an outcome is picked.
An outcome can carry a tag and field updates
Your admin writes the list.
Straight back into the queue
Saving takes the agent back to Ready, or straight to Paused when they arm the pause before saving.
Helix is in private release.
A small number of GoHighLevel agencies are running it now. Tell us about your team, or read the bar screen by screen first.