Lists

A list is a named set of people with phone numbers. Campaigns don’t dial contacts one by one — they dial the lists you point them at, so a list is what you build once and reuse.

Go to Admin → Contacts → Lists.

Creating one

New list opens a short form above the table: List name, and a Description marked optional that shows in grey beside the name in the list view. Create list saves it; Cancel discards it.

It’s created empty and attached to nothing — no calls until it has members and a campaign behind it.

How a list gets its members

The Type column tells you which kind you’re looking at.

Type	Where members come from
Manual	Contacts you pick on a GoHighLevel contacts screen and push across with the dialer’s Add to List button
Smartlist	A GoHighLevel smart list you attached with Link smartlist — members track its filter and update on their own

Both actions happen in GoHighLevel, not on this screen — see the dialer.

A Manual list is yours to curate — people stay until a call outcome takes them out, or they go Do-Not-Call, or the contact is deleted in GoHighLevel — and an outcome set to Move to another list can put them into one. A Smartlist list belongs to its filter: people join and leave as they start and stop matching it.

On a Smartlist list, most disposition actions quietly don’t apply

Membership belongs to the GoHighLevel filter, so an outcome set to Remove from list, Move to another list or Schedule callback does none of those things on a linked list — the lead just goes back in the rotation after the campaign’s redial cooldown. Add to DNC (+ GHL DND) is the one exception; it still suppresses the number everywhere. Outcomes are configured at Settings → Dispositions.

Reading the list view

Column	What it means
Name	With the description beside it
Type	Manual or Smartlist
Members	People currently in the list
Dialable	Members with nothing blocking them right now
Undialed	Members never dialed — on any campaign, ever
Not dialable	The rest. Hover the number for the breakdown
Campaigns	How many campaigns this list feeds

Members always equals Dialable plus Not dialable — between them the two columns account for everyone.

Hovering Not dialable breaks the number down by reason: Redial cooldown, Outside calling hours, No timezone (held), On Do Not Call, Hit max attempts. Each member is counted once, under whichever reason is holding them back most — and most of them map onto a setting on Outbound.

Dialable isn’t the same as being dialed

A list no campaign is pointed at counts nearly every member as Dialable — nothing is blocking them, which isn’t the same as anything calling them. Check Campaigns first: at 0, the list is idle whatever the other numbers say.

Reset

Reset, in the row’s action buttons, clears the redial cooldown for this list’s numbers. You confirm first, and a green line then says how many leads were freed, or that none were in cooldown.

Reset reaches past this list

The cooldown is held against the person, not the list, so freeing them here frees them in every campaign they appear in. Numbers on Do Not Call and leads that have hit Max attempts are deliberately left alone.

Inside a list

Click a row to open it; Back returns to the tab. The header carries the name, a Smartlist badge if it’s linked and the member count, with a line underneath saying where the members come from.

A linked list also gets Refresh from GHL, which pulls the smart list’s current membership now. It re-syncs on its own every few minutes anyway — the button is for when you’ve just changed the filter and don’t want to wait.

Below that, the members: Name, Phone, State and Tags, read-only — those details are the contact’s own, so a wrong name is fixed in GoHighLevel.

Deleting a list

The bin icon on a row is Delete list. It confirms first, spelling out the damage: the list and the contacts in it are removed from the dialer, it stops feeding the campaigns it’s assigned to, and its leads leave those campaigns’ calling queues — including any still waiting to be called. The people aren’t deleted — they stay in GoHighLevel and in your Contacts — and calls already made keep the list’s name in your call history. It can’t be undone.

Deleting a list is not a way to stop calling someone

If a person is also in another list feeding a campaign, they carry on being dialed from that one — you’ve removed a container, not a person. The only account-wide stop is Do Not Call.

Making a list a campaign’s lead source

Open the campaign, go to its Outbound tab, and tick the list under Lists feeding this campaign. One list can feed several campaigns, and one campaign several lists — see Outbound settings.