Direct numbers
The Users tab answers one question per person: does this member have a number of their own yet? It’s a roster, not a number list — every member of your team gets a row whether or not they have a number, which is why the tab’s count is your headcount rather than a number count.
A member’s number is their direct line. It’s the caller ID they show when they dial someone by hand, and it’s what rings them when that person calls back. It has nothing to do with campaign dialing — campaign calls go out from the outbound pool or a campaign’s fixed caller ID instead.
The columns
Section titled “The columns”| Column | What it means |
|---|---|
| User | Their name, with their email beside it |
| Role | admin or agent |
| Number | Their direct number, or No DID, or a dash |
| Presence | Where that number is from, as city, state |
| Recording | on or off for their number |
Click a member who has a number to open its settings. A member without one isn’t clickable — there’s nothing behind the row yet.
The No DID badge
Section titled “The No DID badge”No DID is the amber badge in the Number column. Its wording is the telephony trade’s term for a phone number, and it means exactly what you’d hope: this member has none of their own.
It only appears for members who are active. Anyone else — a member you’ve invited who hasn’t signed in yet, or one you’ve deactivated — shows a plain dash instead: they aren’t working, so having no number isn’t a problem worth flagging. The badge is an alarm, and it’s reserved for the case that actually costs you something — somebody set up to work who can’t be called back.
Assign number
Section titled “Assign number”Every member without a number gets an Assign number button on their row, invited members included. This is the only way anyone gets a direct number. Nothing is provisioned automatically — not at sign-up, not at first sign-in, not ever — so a member without a number stays without one until an admin does this.
Assign number opens the number picker with the search box empty and your phone-number credit balance at the top. Enter an optional area code to narrow local inventory, then choose All numbers, Local, or Toll-free. Each result shows its type, city and state without exposing carrier pricing unrelated to your plan. The confirmation identifies the user, uses one credit, and shows your balance afterward.
One number per member. If someone already has one, there’s no button, and a second purchase for them is refused.
Deactivated members
Section titled “Deactivated members”Deactivating a member signs them out, stops them taking calls and frees their seat — but their number stays assigned and uses a phone-number credit, as the deactivation confirm tells you. Reactivate them later and they still have it.
Helix Dialer is a product of Nelzn LLC and is not affiliated with, endorsed by, or sponsored by HighLevel, Inc. “GoHighLevel” and “HighLevel” are trademarks of their respective owner.