Billing

Two cards: a summary of what you’re on, and the editor where you change how many seats and phone numbers you pay for. Your card and invoices are one button away.

Billing

The summary.

Row	What it means
Subscription	The state of the subscription: active, trialing, past_due, canceled or incomplete
Seats	How many seats you’re paying for, and the price of one
Trial ends	Only while you’re on a trial
Renews	The date you’ll next be billed
Cancels	Replaces Renews once you’ve scheduled a cancellation — the date it stops, not the date it renews

Card & invoices — shown once you have a subscription — opens your payment details and invoice history in a new tab. If your browser blocks it you get a Pop-up blocked — click to open link instead. That’s all it’s for: seats and credits are changed here, not there, because only this screen can see how many phone numbers you’re actually using.

If the card reads Billing details unavailable, we couldn’t reach the billing system just then. Reload.

Plan

Where you change what you pay for. Both steppers can be typed into as well as clicked.

Seats

A seat is a person. The line under the heading reads {used} of {n} in use, with the per-seat price beside it, and the bar shows the same thing.

A seat is used by every member of your team who isn’t deactivated — admins included, and people you’ve invited who haven’t signed in yet. Deactivating a user under Users frees their seat immediately; reactivating them takes one back, and is refused if none is free.

You can’t set seats below the number of people using them, or below the plan’s own minimum, whichever is higher. The stepper stops there and says why: You have {n} users, so this plan needs at least {n} seats. If you’re reducing, it says Reducing to {n} seats. Deactivate a user first if you need to go lower — you have {n}.

Extra phone-number credits

A credit is one phone number you own. The line reads {used} of {total} in use · {n} included with {n} seats, and under the bar: Every number counts — agent direct lines, your outbound pool, shared numbers and vendor numbers.

Credits come bundled with seats — 11 with each of your first five seats, then 5 for every seat above that — and you buy extras on top, in steps of five. The included figure recalculates live as you move the seat stepper, which matters: dropping seats drops bundled credits with them.

Running out is a hard stop, not an overage. At the limit, buying another number is refused and tells you to add credits or release one you no longer use — the same way inviting past your seat count is refused.

You also can’t drop below the numbers you own, and the stepper stops at that floor. Sitting on it, the card shows the arithmetic: {n} seats include {n} credits, so you need {n} extra to keep the {n} numbers you own. Release a number to go lower. If you’re already under it — more numbers than the plan covers — Confirm change stays greyed and says why: You own {n} phone numbers, so {n} seats need at least {n} extra credits.

Confirming

A price preview sits at the foot of the card at all times, reading Monthly total. Changing either stepper reveals Confirm change and Cancel, flips that label to New monthly total, and adds the comparison: Currently {amount}. Changes are prorated on your next invoice. When the change lands, the card says Plan updated.

Starting a subscription

If the account has no subscription, the Plan card offers one instead: This account is running without a subscription. Start one to set your seats and phone-number credits — until then you can’t invite users or buy numbers beyond what you already have. Pick a seat count, then Start subscription — checkout opens in a new tab, and the preview tells you how many credits that seat count includes.

Cancelling

Cancel subscription at the foot of the Plan card. It stops billing at the end of the period you’ve already paid for; you keep full access until then, and Resume subscription reverses it right up to the moment it takes effect. Once scheduled, the card says so: Your subscription is set to cancel on {date}. It stays active until then.

Your phone numbers don’t survive the end of the subscription

The confirmation says it, and it’s the part worth reading twice: after the subscription ends, your phone numbers are released and can’t be recovered. Resubscribing later gets you new numbers, not your old ones — and anyone still dialing an old number reaches nothing.

What a lapsed subscription stops

This isn’t a nag screen with a grace forever behind it. Once an account is no longer paid up:

• Campaigns stop dialing. Outbound simply doesn’t place calls.
• Inbound calls stop being answered. A caller dialing your number gets a normal carrier failure — no queue, no voicemail, no message.
• Agents get taken off ready. Anyone sitting ready is moved to paused, so they aren’t left staring at a screen that says ready while no call ever arrives.

A failed payment gets a short grace period before any of that bites, and a cancellation you scheduled runs to the end of the period you paid for. Number release comes later still — but it does come.