Shared

A shared number is an inbound line that reaches a queue rather than a person. Somebody calls it, and it’s offered to whichever agents are working the campaigns you’ve pointed it at. This is the number you put on an ad, a website, a business card, or a landing page.

Shared numbers are born unattached. Buying one doesn’t route it anywhere — a fresh number shows Unassigned in amber in the Campaign column until you say which campaigns it feeds.

Buy Number

Buy Number searches what’s available and buys the one you pick.

Type an Area code (e.g. 512) — three digits, and the field ignores anything that isn’t one — then search. Each result shows the number, a Local or Toll-Free tag, which of voice, sms and mms it supports, its city and state, and its monthly cost where the carrier quotes one. If nothing comes back, try a different area code; that just means there’s no inventory there right now.

Buy on a result asks you to confirm, and confirming orders the number and bills it to your account. It lands as a shared number and nothing else — you can’t buy here and use it as a pool number later. See Numbers on why a number’s kind is permanent.

Feeding campaigns

A shared number can feed one campaign, several, or none. There are two ways in, and they’re the same setting from opposite ends:

• From the campaign — tick the number under Sources on a campaign’s Inbound tab.
• From the number — tick the campaigns on the Campaigns card of the number’s own settings.

Only Inbound and Blended campaigns are offered. An Outbound campaign doesn’t take inbound calls, so it never appears in either list.

Feeding two or more campaigns is normal, and the list shows it as Acme Q3 +1: the campaign named is the one whose hold music and maximum wait time the caller gets, and the count is how many others are also offered the call. You choose which campaign that is on the number’s Campaigns card — the chosen row is marked ★ queue source and the rest offer ☆ set.

A shared number with no campaigns doesn’t reach anyone

Unassigned is a quiet amber word, and it’s the whole story: a shared number ticked to no campaign has nobody to offer a call to. Someone calling it for the first time is hung up on. The only caller who gets through is one of your own leads calling back a number that already dialed them, and they land in the campaign that dialed them, not in anything you set here. Unticking every campaign doesn’t return the number to the outbound pool either — it just stops working. If you’ve bought a number and it’s silent, check this first.

Who can be handed those calls is a second gate, set on the same settings screen: the Agents card lists your team and only ticked agents are eligible. A number with no agents ticked routes to nobody, and the card says so in amber when that’s the case.

The list

Column	What it means
Number	The number, with its friendly name above it when it has one
Presence	Where it’s from, as city, state
Campaign	Its primary campaign and a count of the others, or Unassigned
Recording	on or off
Status	active, pending or failed

Click a row to open its settings, where you name it, set recording, choose its campaigns, agents and attributes, or release it. The row’s ⋯ menu offers Release number directly, for a number you want gone without opening it first — it’s irreversible, so it makes you type the number out to confirm.